Join Atlanta's #1 Cleaning Service As An Office Admin

Join Atlanta's #1 Cleaning Service As An Operations Manager

You will be contacted shortly after completing this application. The application process is quick and easy.

Don't be afraid to show off your personality! We'd like to learn more about you

It is very important for our teams to pay attention to details, so take your time reading every question!

First Name *

Last Name *

Email *

Country *

What is your age? (put 51 as your age) *

Do you have any customer service/admin experience? *

What is some of the most important skills to have in customer service/admin work? *

Email Assessment (Respond to this complaint)

You work for RefreshCo. You received an email from an angry customer. She's accusing the company of causing damage to her property. Read the email and related info below. Write response as if you are responding to her. Note: There is no wrong answer.

Subject: Broken makeup item, contents of bag rearranged

Email body:

I got a cleaning yesterday, and my girlfriend's makeup bags were obviously rummaged through and the lid was broken on one of the items. Makeup spilled into the bottom of the bag. I've attached photos of the item with the missing lid and the spilled makeup in the bottom of the bag.

Background Information:

Team's account of what happened: You speak to the team who cleaned the customer's home yesterday. They tell you the bag was in the bathroom while they were cleaning. They moved the bag to clean under it. Then, put it back where they found it. According to them, they didn't check inside the bag and wouldn't have had time to check even if they wanted to.

Your resources: You have a $100 slush fund to help deal with issues like this.

Other things to know: We offer a 200% happiness guarantee and want to make sure we're taking care of customers every time.

Pro-Tips: Use empathy when responding. Don't offer a solution to a problem they don't have. Your response should be easy to read and understand.

*BONUS POINTS IF: You can solve this in a way that makes the customer happy and doesn't lose any money :)

How would you respond to the customer email above? *

About you

What do you like to do for fun? *

What motivates you to work hard? *

Do you consider yourself a lucky person? *

What's been a recent failure and how did you over come it? *

Do you have your own computer, smart phone and access to the internet? *

What languages do you speak? *

English

Spanish

Other

Upload a recording of you talking candidly for about 30 seconds (In English) *

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Social Media Management

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